![]() – Loxone Smoke Detector in designated rooms* – Loxone Touch/Touch Pure/Touch Surface for control in each room – Loxone Valve Actuators for zoned heating control for each room/zone – The shading should be controlled either by a Geiger motor, our Shading Actuator or our Relay Extension – A Motion Sensor Tree in each room (unless using our Ceiling Light with inbuilt motion sensor) – A minimum of 80% of the lighting should be Loxone Tree. The following hardware must be included in a Loxone Smart Home project: To qualify, the following functions must be commissioned: The 3% bonus will be in the form of a credit note on your account. The Smart Home Bonus is available on projects where the components were purchased after. If required – restart the router and then once that is booted back up, restart the music server.Have you commissioned a true Loxone Smart Home? If so, you’ll effectively receive an addition 3% discount off the list price of all the Loxone components you’ve used in this project. You may also need to use a different DNS address if the one you currently are using doesn’t work. On the web UI of the Music Server, please also ensure that the DNS address and default gateway are set correctly. ![]() If only the Music Server is affected, please make sure that all network cabling between the Music Server & Router is error-free. If the Music Server has a fixed IP addressed, check to ensure that nothing else is also on that address and could be causing an IP conflict. This message appears when the music server cannot connect to the Internet at all.įirstly, go into the router and check to see if the Music Server is reporting back/is showing as online and not as offline. Note: Both of the last items can be found on the underside of the Music Server. If you receive a Licence error message, please contact Loxone support with the following details. It is recommended to have the Music Server plugged directly into the router and not go through any switches. If it is only the Music Server being affected, you need to check the network cabling and ensure that the cable between the Music server & router is fault-free. If the information is the same between the speed test and what the Music Server is, you need to contact your Internet Service Provider (ISP). You can also try to ping your router whilst plugged into the network where the Music Server is to test for packet loss. Compare the upload and download speeds with the information listed in the Music Server webUI ( If the information is the same, try to ping the DNS address used by the music server to determine a connection to that DNS address. Packet loss on the network or high ping times to the DNS are some examples of what could cause this message.Ĭheck your internet connection with a speedtest and the status of your router. This message can appear due to a sub-optimal internet connection. Spotify only allows for 1 stream per account so if you try to use an account in parallel (I.E play 2 different things in 2 different zones) you will be notified of this. ![]() The accounts are available for all users to use, you have to manually add them to zones you want them to be usable in. Please also double-check that the confirmation page is referencing the account you have just tried to add and not a different one.Ī maximum of 6 Spotify accounts can be added to the Music Server at once. Whilst adding Spotify accounts, please ensure that you do not have any popup blockers/filters enabled temporarily. If you are carrying this out through a web browser and not the Loxone app, a pop-up blocker could block this confirmation page from appearing. Furthermore, please ensure that you do not close this page or the Loxone app whilst doing this. It is crucial that you allow the Music Server access to your Spotify account. When adding the Spotify account to the Music Server, you will be redirected to a Spotify confirmation page. ![]() You must ensure you are using a Spotify Premium account. If your Music Server is reporting an error with streaming services, please have a look below at the relevant one. Streaming service account data is incorrect These can be found by searching online for “ISP DNS addresses” and replace ISP with the service provider (I.E BT). Avoid public DNS servers such as 8.8.8.8 (Google DNS service) and use the IP of your router the DNS server of your Internet provider instead. Streaming service account data incorrectĬheck the network settings on the Music Server Admin page (“”) and enter another DNS server if necessary.Below you will find information on the causes of the individual messages as well as troubleshooting tips: You can find more details about the respective events on the admin page of the Music Server (type the IP address of the Music Server into a web browser). ![]() If your Loxone Music Server is experiencing problems, you will be notified via various messages in the system status. ![]()
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